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Statute
Regulations of the online store
§ 1
Introductory provisions
1. The GSMT online store is run by BARTOSZ MORAWSKI, who runs a sole proprietorship under the name of GSMT Bartosz Morawski
entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP: 5832211520, REGON: 220855837.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store. It defines the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
§ 2
Definitions
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - a natural person running a business under the name GSMT Bartosz Morawski entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP: 5832211520, REGON: 220855837.
Customer - each entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Store - an online store run by the Seller at the Internet address (the website address does not exist yet).
Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these Store regulations.
Order - an activity, a declaration of will by the Customer, aimed directly at concluding a Product Sales Agreement with the Seller and performance of a service for the Customer, under the conditions specified in these Regulations.
Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
Shopping Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - according to the features of the Product - a contract for the provision of services and a contract for specific work.
Proof of payment - invoice or receipt issued in accordance with the Tax Act
on goods and services of March 11, 2004 and other applicable laws.
Payment - payment to the Seller's account via the online payment methods available in the Store or payment upon receipt of the Product - depending on the selected payment method and the ordered Product.
§ 1
Introductory provisions
1. The GSMT online store is run by BARTOSZ MORAWSKI, who runs a sole proprietorship under the name of GSMT Bartosz Morawski
entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP: 5832211520, REGON: 220855837.
2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store. It defines the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.
§ 2
Definitions
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - a natural person running a business under the name GSMT Bartosz Morawski entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP: 5832211520, REGON: 220855837.
Customer - each entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Store - an online store run by the Seller at the Internet address (the website address does not exist yet).
Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these Store regulations.
Order - an activity, a declaration of will by the Customer, aimed directly at concluding a Product Sales Agreement with the Seller and performance of a service for the Customer, under the conditions specified in these Regulations.
Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended).
Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
Shopping Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - according to the features of the Product - a contract for the provision of services and a contract for specific work.
Proof of payment - invoice or receipt issued in accordance with the Tax Act
on goods and services of March 11, 2004 and other applicable laws.
Payment - payment to the Seller's account via the online payment methods available in the Store or payment upon receipt of the Product - depending on the selected payment method and the ordered Product.
§ 3
Contact with the Store
Seller's address: ul. Olimpijska 26, 80-180 Gdańsk
Seller's e-mail address: biuro@gsmt.pl
Seller's telephone number: +48 604 099 515
Seller's bank account number: 04 1020 1909 0000 3502 0234 5056
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
§ 4
Technical requirements
To use the Store, including viewing the Store's assortment and placing orders for Products, you must:
terminal device with access to the Internet and a web browser,
an active e-mail account (e-mail),
enabled cookies,
FlashPlayer installed.
§ 5
General information
The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the Order to be processed.
The prices given in the Store are given in Polish zlotys and are gross prices.
The final (final) amount to be paid by the Customer consists of the price for the Product, about which the Customer is informed on the Store's website when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.
In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
When the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as service charges and other costs, will be provided in the Store in the Product description.
§ 6
The method of using the Store's website
The customer is obliged to use the Store's website in a manner consistent with the Regulations, legal provisions, rules of social coexistence, customs adopted on the Internet (Netiquette) and good manners.
The customer is obliged in particular to:
refrain from actions that may hinder or disrupt the functioning of the Store's website, in particular that may hinder the use of the Store by other Customers;
not to provide false personal data;
refrain from actions that may violate the privacy of other clients, in particular collecting, processing and disseminating information about other clients without their individual consent, as well as refraining from violating the confidentiality of correspondence;
not to use the Store's website - also indirectly - to send unsolicited commercial information;
updating the data necessary for contact;
refraining from actions violating the good name of the Store and entities cooperating with it;
refrain from any activities that violate the privacy and good name of other people;
not posting on the Store's website and not transferring through it any content or materials that are contrary to applicable law or the principles of social coexistence, vulgar, obscene and pornographic content, content generally considered offensive, violating the personal rights of other people;
not to use someone else's image, not to persuade to commit a crime, not to promote violence, refrain from morally reprehensible behavior, violating good manners and the principles of Netiquette;
refraining from other behavior that could be objectively considered as manifestly undesirable, reprehensible or contrary to the intended behavior.
§ 7
Rules for placing an Order
The subject of the Store's activity is the sale of machines for grinding, polishing and general processing of amber and jewelery. In order to place an Order:
register on the Store's website and accept the Store's regulations,
use the option of placing an Order without registration (optional);
3. select the Product that is the subject of the Order, and then click the "Add to cart" button (or
equivalent);
4.Fill in the Order Form by entering the details of the recipient of the Order and the address at
which the delivery of the Product is to take place, select the type of shipment (method of delivery of the Product),
5. Click the "Order and pay" button and confirm the order by clicking on the link sent in
e-mail messages,
6. choose one of the available payment methods and, depending on the payment method, pay
Order within a specified period.
Contact with the Store
Seller's address: ul. Olimpijska 26, 80-180 Gdańsk
Seller's e-mail address: biuro@gsmt.pl
Seller's telephone number: +48 604 099 515
Seller's bank account number: 04 1020 1909 0000 3502 0234 5056
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
§ 4
Technical requirements
To use the Store, including viewing the Store's assortment and placing orders for Products, you must:
terminal device with access to the Internet and a web browser,
an active e-mail account (e-mail),
enabled cookies,
FlashPlayer installed.
§ 5
General information
The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the Order to be processed.
The prices given in the Store are given in Polish zlotys and are gross prices.
The final (final) amount to be paid by the Customer consists of the price for the Product, about which the Customer is informed on the Store's website when placing the Order, including at the time of expressing the will to be bound by the Sales Agreement.
In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
When the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as service charges and other costs, will be provided in the Store in the Product description.
§ 6
The method of using the Store's website
The customer is obliged to use the Store's website in a manner consistent with the Regulations, legal provisions, rules of social coexistence, customs adopted on the Internet (Netiquette) and good manners.
The customer is obliged in particular to:
refrain from actions that may hinder or disrupt the functioning of the Store's website, in particular that may hinder the use of the Store by other Customers;
not to provide false personal data;
refrain from actions that may violate the privacy of other clients, in particular collecting, processing and disseminating information about other clients without their individual consent, as well as refraining from violating the confidentiality of correspondence;
not to use the Store's website - also indirectly - to send unsolicited commercial information;
updating the data necessary for contact;
refraining from actions violating the good name of the Store and entities cooperating with it;
refrain from any activities that violate the privacy and good name of other people;
not posting on the Store's website and not transferring through it any content or materials that are contrary to applicable law or the principles of social coexistence, vulgar, obscene and pornographic content, content generally considered offensive, violating the personal rights of other people;
not to use someone else's image, not to persuade to commit a crime, not to promote violence, refrain from morally reprehensible behavior, violating good manners and the principles of Netiquette;
refraining from other behavior that could be objectively considered as manifestly undesirable, reprehensible or contrary to the intended behavior.
§ 7
Rules for placing an Order
The subject of the Store's activity is the sale of machines for grinding, polishing and general processing of amber and jewelery. In order to place an Order:
register on the Store's website and accept the Store's regulations,
use the option of placing an Order without registration (optional);
3. select the Product that is the subject of the Order, and then click the "Add to cart" button (or
equivalent);
4.Fill in the Order Form by entering the details of the recipient of the Order and the address at
which the delivery of the Product is to take place, select the type of shipment (method of delivery of the Product),
5. Click the "Order and pay" button and confirm the order by clicking on the link sent in
e-mail messages,
6. choose one of the available payment methods and, depending on the payment method, pay
Order within a specified period.
§ 8
Payment and delivery methods offered
The customer can use the following payment methods:
a. Fast payments with Sky-Pay, the entity providing online payment services is Blue Media S.A.
Payment methods available:
Credit cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro "
2. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier shipments,
b. Polish Post,
c. InPost parcel lockers.
3. Detailed information on acceptable payment methods can be found on the pages
Store.
§ 9
Execution of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission
by the Customer Online orders or using the Order Form in the Store
internet.
2. After placing the Order, the Seller shall immediately confirm its receipt and
at the same time accepts the Order for execution. Confirmation of receipt of the Order and its
acceptance for implementation takes place by sending the appropriate one by the Seller to the Customer
e-mail to the e-mail address provided during the Order submission
The Customer, which contains at least the Seller's statements about receiving the Order and about it
acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt
by the Customer of the above e-mail message, a Sales Agreement is concluded between
The customer and the seller.
3. The customer is obliged to make the payment until the session expires - after it has expired
session, the order will be canceled.
4. The product will be sent by the Seller within the time specified in the description provided at
each product.
5. In the case of ordering Products with different dates of readiness for collection, the Customer has
the ability to collect the Products in parts (depending on their readiness for collection) or
receipt of all Products after completing the entire order.
6. The beginning of the period of the Product's readiness for collection by the Customer shall be counted from the date of recognition
Seller's bank account.
7. The Customer may pick up the Order in person and pay for it in cash after prior notice
arranging a pickup date.
Payment and delivery methods offered
The customer can use the following payment methods:
a. Fast payments with Sky-Pay, the entity providing online payment services is Blue Media S.A.
Payment methods available:
Credit cards:
* Visa
* Visa Electron
* Mastercard
* MasterCard Electronic
* Maestro "
2. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier shipments,
b. Polish Post,
c. InPost parcel lockers.
3. Detailed information on acceptable payment methods can be found on the pages
Store.
§ 9
Execution of the sales contract
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission
by the Customer Online orders or using the Order Form in the Store
internet.
2. After placing the Order, the Seller shall immediately confirm its receipt and
at the same time accepts the Order for execution. Confirmation of receipt of the Order and its
acceptance for implementation takes place by sending the appropriate one by the Seller to the Customer
e-mail to the e-mail address provided during the Order submission
The Customer, which contains at least the Seller's statements about receiving the Order and about it
acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt
by the Customer of the above e-mail message, a Sales Agreement is concluded between
The customer and the seller.
3. The customer is obliged to make the payment until the session expires - after it has expired
session, the order will be canceled.
4. The product will be sent by the Seller within the time specified in the description provided at
each product.
5. In the case of ordering Products with different dates of readiness for collection, the Customer has
the ability to collect the Products in parts (depending on their readiness for collection) or
receipt of all Products after completing the entire order.
6. The beginning of the period of the Product's readiness for collection by the Customer shall be counted from the date of recognition
Seller's bank account.
7. The Customer may pick up the Order in person and pay for it in cash after prior notice
arranging a pickup date.
§ 10
The right to withdraw from the contract
The buyer who is a consumer within the meaning of Art. 22 (1) of the Act of April 23, 1964 - Civil Code (Journal of Laws of 2017, item 459), you have the right to withdraw from a distance contract, without giving any reason, within 14 days from the date of receipt of the Product.
The Buyer is not entitled to the above right in the following cases:
a) the provision of services, if the Seller has fully provided the service with the express consent of the Buyer, who was informed prior to the commencement of the provision that after the performance of the service by the Seller, he would lose the right to withdraw from the contract,
b) contracts for services for which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract,
c) contracts the subject of which is a non-prefabricated item, manufactured according to the Buyer's specifications or serving to satisfy his individual needs,
d) contracts the subject of which is an item that deteriorates quickly or has a short shelf-life,
e) contracts where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened by the Buyer after delivery,
f) specific contracts, the subject of which are things that after delivery, due to their nature, are inseparably connected with other things,
g) contracts the subject of which are alcoholic beverages for which the price was agreed upon conclusion of the Sales Agreement and the delivery may take place only after 30 days, and their value depends on fluctuations on the market over which the Seller has no control,
h) contracts in which the Buyer has expressly requested the Seller to come to him for urgent repair or maintenance. If the Seller provides additional services other than those requested by the Buyer, or provides items other than spare parts necessary for repair or maintenance - the Buyer has the right to withdraw from the contract with regard to additional services or items,
i) contracts the subject of which are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened by the Buyer after delivery,
j) delivering newspapers, periodicals or magazines, with the exception of subscription contracts,
k) contracts concluded by public auction
l) contracts for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the concluded contract indicates the day or period of service provision,
m) contracts for the supply of digital content, not recorded on a tangible medium, if the performance began with the express consent of the Buyer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.
3. For effective withdrawal from the contract referred to in point 1 of this paragraph, it is sufficient for the Buyer to submit a declaration by e-mail or by mail, within the statutory 14-day period from the moment of receiving the parcel.
4. The Buyer, withdrawing from the contract, is obliged to return the Product together with the proof of purchase or its copy within 14 days from the date of withdrawal.
5. The shipping costs of the returned Product are borne by the Buyer.
6. The Buyer is responsible for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
7. The Seller guarantees the reimbursement of the Product price and the cost of shipping the Product to the Buyer immediately, no later than within 14 days.
8. The Seller shall refund the payment using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to a different method of return, which does not involve additional costs for him.
9. If the Buyer has chosen a method other than the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for any additional costs incurred by him.
10. Returns of Products upon withdrawal from the contract, sent at the Seller's expense or cash on delivery will not be accepted.
11. The provisions of this paragraph do not apply to Buyers who are not consumers within the meaning of Art. 22 (1) of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2017, item 459), i.e. persons performing legal actions directly related to their business or professional activity conducted by them on their own behalf - in their case the right to withdraw from the Sales Agreement is absolutely excluded.
The right to withdraw from the contract
The buyer who is a consumer within the meaning of Art. 22 (1) of the Act of April 23, 1964 - Civil Code (Journal of Laws of 2017, item 459), you have the right to withdraw from a distance contract, without giving any reason, within 14 days from the date of receipt of the Product.
The Buyer is not entitled to the above right in the following cases:
a) the provision of services, if the Seller has fully provided the service with the express consent of the Buyer, who was informed prior to the commencement of the provision that after the performance of the service by the Seller, he would lose the right to withdraw from the contract,
b) contracts for services for which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract,
c) contracts the subject of which is a non-prefabricated item, manufactured according to the Buyer's specifications or serving to satisfy his individual needs,
d) contracts the subject of which is an item that deteriorates quickly or has a short shelf-life,
e) contracts where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened by the Buyer after delivery,
f) specific contracts, the subject of which are things that after delivery, due to their nature, are inseparably connected with other things,
g) contracts the subject of which are alcoholic beverages for which the price was agreed upon conclusion of the Sales Agreement and the delivery may take place only after 30 days, and their value depends on fluctuations on the market over which the Seller has no control,
h) contracts in which the Buyer has expressly requested the Seller to come to him for urgent repair or maintenance. If the Seller provides additional services other than those requested by the Buyer, or provides items other than spare parts necessary for repair or maintenance - the Buyer has the right to withdraw from the contract with regard to additional services or items,
i) contracts the subject of which are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened by the Buyer after delivery,
j) delivering newspapers, periodicals or magazines, with the exception of subscription contracts,
k) contracts concluded by public auction
l) contracts for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the concluded contract indicates the day or period of service provision,
m) contracts for the supply of digital content, not recorded on a tangible medium, if the performance began with the express consent of the Buyer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the contract.
3. For effective withdrawal from the contract referred to in point 1 of this paragraph, it is sufficient for the Buyer to submit a declaration by e-mail or by mail, within the statutory 14-day period from the moment of receiving the parcel.
4. The Buyer, withdrawing from the contract, is obliged to return the Product together with the proof of purchase or its copy within 14 days from the date of withdrawal.
5. The shipping costs of the returned Product are borne by the Buyer.
6. The Buyer is responsible for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
7. The Seller guarantees the reimbursement of the Product price and the cost of shipping the Product to the Buyer immediately, no later than within 14 days.
8. The Seller shall refund the payment using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to a different method of return, which does not involve additional costs for him.
9. If the Buyer has chosen a method other than the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for any additional costs incurred by him.
10. Returns of Products upon withdrawal from the contract, sent at the Seller's expense or cash on delivery will not be accepted.
11. The provisions of this paragraph do not apply to Buyers who are not consumers within the meaning of Art. 22 (1) of the Act of 23 April 1964 - Civil Code (Journal of Laws of 2017, item 459), i.e. persons performing legal actions directly related to their business or professional activity conducted by them on their own behalf - in their case the right to withdraw from the Sales Agreement is absolutely excluded.
§ 11
Complaint and warranty
The Sales Agreement covers new products.
The Seller is obliged to provide the Customer with an item free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint
based on the provisions on warranty in the Civil Code. Entrepreneur acting as a person
physical entity may have the right to warranty, if it is proved that the transaction is not related to the conducted transaction
activity and thus acquired consumer rights. They will apply to such people
provisions regulating the consumer's rights related to the warranty.
4. Complaints should be submitted electronically to the following e-mail address: biuro@gsmt.pl via the Form
complaint on the Store's website or by mail to the Store's address: ul. Olimpijska 26,
80-180 Gdańsk. The product should be sent to the Store's address: ul. Olimpijska 26, 80-180 Gdańsk.
It is recommended to include in the complaint, inter alia, a brief description of the defect, its circumstances (including its date)
the occurrence, data of the Customer submitting the complaint and the Customer's request in connection with the Product defect.
5. The Seller will respond to the complaint immediately, no later than on time
days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
6. If a guarantee has been granted for the Product, information about it, as well as its content, will be provided
included in the description of the Product in the Store.
§ 12
Out-of-court ways of dealing with complaints and redress
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
Complaint and warranty
The Sales Agreement covers new products.
The Seller is obliged to provide the Customer with an item free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint
based on the provisions on warranty in the Civil Code. Entrepreneur acting as a person
physical entity may have the right to warranty, if it is proved that the transaction is not related to the conducted transaction
activity and thus acquired consumer rights. They will apply to such people
provisions regulating the consumer's rights related to the warranty.
4. Complaints should be submitted electronically to the following e-mail address: biuro@gsmt.pl via the Form
complaint on the Store's website or by mail to the Store's address: ul. Olimpijska 26,
80-180 Gdańsk. The product should be sent to the Store's address: ul. Olimpijska 26, 80-180 Gdańsk.
It is recommended to include in the complaint, inter alia, a brief description of the defect, its circumstances (including its date)
the occurrence, data of the Customer submitting the complaint and the Customer's request in connection with the Product defect.
5. The Seller will respond to the complaint immediately, no later than on time
days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
6. If a guarantee has been granted for the Product, information about it, as well as its content, will be provided
included in the description of the Product in the Store.
§ 12
Out-of-court ways of dealing with complaints and redress
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
The consumer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller.
The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
§ 13
Personal data in the Online Store
The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of the personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
§ 14
Final Provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, he may submit a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/
Personal data in the Online Store
The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of the personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
§ 14
Final Provisions
1. Agreements concluded through the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
4. The customer has the right to use extrajudicial means of dealing with complaints and redress. For this purpose, he may submit a complaint via the EU ODR internet platform available at: http://ec.europa.eu/consumers/odr/
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